Contact Us

"*" indicates required fields

First Name*

Last Name*

Phone Number*

Email*

State*

ZIP Code*

Date of Birth*

Topic*

Device Support*

Reporting Support*

Want to leave a note on your account to record an interlock event? Add a note to your RoadGuard Interlock account by adding your information in addition to the note of the event that you would like to have attached to your account. Your account will be noted within 72 business hours. Please note that no follow-up call will be given as this is only to record the event you are wanting to notate.

Removal Disclaimer

If you are required to have the IID as a bond, pre-trial and/or probation: Your monitoring authority must grant removal authorization. The authorization may also be uploaded and emailed to Removals@RoadGuardInterlock.com

If you are required to have the IID by ASAP, DHSMV, DMV, DOT or DPS: You can begin the process by submitting a request below and a representative will notify you of the next steps.

It is your responsibility to verify removal eligibility. Removing your Ignition Interlock device early may result in a violation of the terms of your court order and/or you may lose your driving privileges and any fees paid will be non-refundable.

Transfer Disclaimer for: Nevada (NV) and Texas (TX); Dallas, Hays, Hidalgo, Johnson, Montgomery, Travis, and Williamson counties

Your monitoring authority must grant transfer authorization. The authorization may also be uploaded and emailed to Removals@RoadGuardInterlock.com

It is your responsibility to verify transfer eligibility. Unauthorized transfers of your Ignition Interlock device may result in a violation of the terms of your court order and/or you may lose your driving privileges and any fees paid will be non-refundable.

Transfer Disclaimer for ALL other States:

You can begin the process by submitting a request below and a representative will notify you of the next steps.

Attach Authorization

How to find your next service date

Your device will alert you to remind you of your scheduled calibration date a few days before. However, if you are needing to confirm the date and time of your appointment. Select, the blue downward arrow button on the left of your device. The menu list will display. Use the blue downward arrow button to move down the list and the green OK button to move to the right. Move down to "Service info" and then "OK". In the service info menu, move down to "Next Service" then press, "OK." The date of your next service will display.

How to take a test

Once your device displays, "Ready for test please blow", blow in for 6 seconds then quickly suck back in air through your device. You can stop once the LED on the top of the device turns blue, which indicates the device is analyzing your sample. The LED will then change to green, indicating you have passed. If the LED turns red, check the screen to identify what you’re needing to correct and wait to retry. Tip: Blow passed hearing the double click and then quickly suck back in air.

Having repairs or maintenance done to your vehicle?

Have your certified mechanic submit the following Access Code Request Form to accesscoderequests@roadguardinterlock.com and one of our Help Desk representatives will contact them with their code.

If you are a mechanic needing to submit your Access Code Request From, please attach your form and a Product Support Specialist will contact you shortly.

Update Monitoring Agent

Needing to update your monitoring agent so they receive your interlock reports? Add your information and include in detail your monitoring agents contact information. Allow our compliance department 5 business days for processing. Once processed a Compliance Specialist will contact you via email with confirmation. Please make sure to monitor your email, including your junk and spam and avoid submitting multiple duplicate requests which will only delay your initial request.

Missing Reports

Needing missing or additional reports submitted to your monitoring agent (Court Official or DMV) such as an install certificate, monthly download, final review, or removal data? Add your information and include in detail which report is needed and your monitoring agents contact information. Allow our compliance department 5 business days for processing. Once processed a Compliance Specialist will contact you via email with confirmation. Please make sure to monitor your email, including your junk and spam and avoid submitting multiple duplicate requests which will only delay your initial request.

Violation Review

Needing to review a specific violation that you have received? Add your information and include with detail the date and time of the violation you would like to review. Allow our compliance department 5 business days for processing. Once processed a Compliance Specialist will contact you to review the violation inquiry. Please make sure to monitor your voice mail and email, including your junk and spam in the event we are unable to get ahold of you and avoid submitting multiple duplicate requests which will only delay your initial request.

Violation Dispute

Needing to dispute an extension, violation or non-compliance letter that you have received? Add your information, attach a copy of the entire letter received and any supporting documents you may have, such as receipts. In addition, please include a summary of what took place during the reporting period in question. Allow our compliance department 5 business days for processing. Once processed a Compliance Specialist will contact you to review the violation inquiry. Please make sure to monitor your email, including your junk and spam and avoid submitting multiple duplicate requests which will only delay your initial request.

Attorney Request

Are you an attorney needing to obtain reports on behalf of your client? Or a customer needing to have reports sent to your attorney for a court hearing? Add the RoadGuard customers information in the appropriate fields of the form and include the Attorney contact information and the reporting period needed within the message section of the form. Allow our compliance department 5 business days for processing. Once processed a Compliance Specialist will contact you via email with confirmation. Please make sure to monitor your email, including your junk and spam and avoid submitting multiple duplicate requests which will only delay your initial request.

Breath Volume Reduction Request

Have you been cleared by your physician or state agency for approval of reducing the required breath volume of your interlock device? Fill out the form above with your information and attach all pages of your approval document(s) by all parties. Once received, your document(s) will be reviewed and adjustments will be made accordingly based on the approval granted. Please allow 5 business days for processing once you have submitted your request. You will be contacted via email to inform you of your next steps, as you will need to have your interlock serviced for your interlock device to be adjusted and completed.

Indigent Declaration

Have you been declared indigent and need to submit your approval documents for your interlock program? Fill out the form above with your information and attach all pages of your approval document(s). Once received, your document(s) will be reviewed and adjustments will be made accordingly based on your Court or States determination of reductions or waivers. Your indigent status will apply only during the term specified in your letter. No reimbursements or credits will be given for services prior to the submission of your approval documents. To avoid laps in coverage, it is your responsibility to re-apply and submit approval documents prior to the expiration of your indigent status determined on your letter. Failing to comply will result in laps in coverage and you will be held responsible for the cost of fees. Please allow 2 business days for processing once you have submitted your approval documents.

Attach Authorization*