Interlock Support Center
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Ignition Interlock Device Frequently Asked Questions
Ignition interlock device basics
When you start your vehicle, you have to blow into a mouthpiece that’s connected to the ignition interlock device, sometimes called an in-car breathalyzer. The interlock device will then measure your breath alcohol concentration (BrAC) and automatically determine whether your BrAC is low enough to allow the car to start. Any test you take, whether pass or fail, will be reported to your monitoring authority.
Ignition interlock devices and drunk driving laws vary from state to state. After a DUI, you may be able to get your license reinstated by having an ignition interlock device installed in your car.
At RoadGuard Interlock, we want to help you get back on the road safely and legally. Click here and select your state to learn more about how to get your license back with a RoadGuard interlock device.
To find out if you are required or eligible for an ignition interlock device, you should review any documents you received after your DUI/DWI conviction, such as paperwork from the DMV or DOT.
You can refer to your state law’s webpage for more general information on interlock requirements. Also, ask your legal advisor any questions you have about local laws and DUI procedures.
In many states, interlock devices are offered as an alternative to license suspension and may be mandatory for some offenses. All states have some variation of an ignition interlock law. The interlock device may be required from six months to several years, depending on the severity of your offense and your history.
An interlock device is sometimes offered as an alternative to license suspension and may be mandatory for some offenses. If you were ordered to get an interlock device installed in your vehicle, you must complete the requirement to maintain your driving privileges and get your license restated.
Cost for ignition interlock devices
Ignition interlock device costs vary because each state has different pricing regulations and device technology requirements. But in general, you can expect to pay between $50 and $150 to install the interlock device dependingon vehicle type. After the initial interlock installation, you are required to pay a monthly rental or lease fee. On average, the cost to rent or lease an interlock device is between $50 and $150 per month. Call us at 1-800-332-6858 for pricing in your area.
Some states offer financial assistance to those who qualify to help with the cost of ignition interlock rental, installation and removal. Call us at 1-800-332-6858 to see if your state/county offers an indigent program.
Installation, maintenance, and removal costs are due at the time of service.
Rates vary from state to state and RoadGuard Interlock offers competitive rates to keep your interlock device costs low. We also offer a price match, depending on the location. For costs at your nearest location, call us at 1-800-332-6858.
In some states maintenance fees are collected with the monthly rental fee, so you have just one payment per month.
Interlock devices typically require an installation fee, rental fee, removal fee, and potential maintenance fees, plus any state agency fees.
Yes. If you have an interlock device lockout or violation, you will be charged a fee ranging from $30 to $80 to reset your ignition interlock device.
You are responsible for maintenance and rental costs throughout the ignition interlock requirement period, even if you are not driving the vehicle.
Interlock installation appointments
- Valid photo ID (Driver’s License, Military ID, or Passport)
- Vehicle registration. If you are not the registered owner of the vehicle, a notarized Owner’s Consent to Installation form – or the owner of the vehicle can go to the appointment with you.
- Any documents about your case (court order)
- If your driving privileges have been revoked, you’ll need to have someone drive your car to your appointment.
- Form of payment. We accept debit cards or credit cards only. We will give you a receipt after every service.
What to expect at your ignition interlock installation appointment
It can take 1 to 3 hours, depending on the type of vehicle. A qualified service technician will inspect your vehicle, install your ignition interlock, and set up administrative paperwork. Your technician will also teach you how to use the device and set up your next appointment, which is for data monitoring and calibration.
Yes. We understand that life is busy, and you have places to be, but we want to make sure you know how to use your device. It is required that you stay for the entire appointment so that we can provide troubleshooting and complete paperwork.
Yes, your technician will make sure your device is installed correctly and will provide training and answer any questions you may have – so you can leave the appointment feeling confident about using your interlock device.
Yes. Some states require a certificate to prove that an interlock device was installed in your vehicle. We will send the document to the Department of Transportation, DMV, or local authority directly and can also give you a copy.
At some locations, yes. Call us at 1-800-332-6858, and a Customer Service rep will find locations near you and schedule your installation appointment at a time that’s convenient for you.
At some location, yes, depending on availability and location. Call us at 1-800-332-6858 and we’ll schedule your appointment as soon as possible.
To make we have enough time to properly complete your device installation or monitoring and calibration service appointment, you’ll need to schedule an appointment ahead of time.
Reporting and monitoring your compliance
RoadGuard Interlock does not give legal advice or interpret ignition interlock device reports. However, to provide basic answers we can send you a sample report with reading instructions via email or regular mail. Please contact our Compliance Department at interlockReporting@draeger.com or 1-866-385-5900, option 6.
Typically, a we send a report containing information collected by your interlock device to your monitoring agent within 24 hours after your monthly service appointment.
Ignition interlock reports are sent to the individual responsible for monitoring your case throughout your ignition interlock requirement.
They show information on installation, removal, failure to appear (FTA) notifications, monthly compliance, and violations.
Some of our service centers are flexible when it comes to where you can get your device serviced, but each location is different. If you want to have serviced at another location, please contact your technician.
Yes, as long as we have approval from both states that are monitoring your compliance.
That depends on the laws of your state or county. Unless your jurisdiction has different legal requirements, RoadGuard Interlock is not able to provide reports to anyone other than the appropriate monitoring authorities and certain licensed professionals, such as attorneys, health care providers and counselors.
We will only send reports to licensed professionals after we have received reporting fees and all necessary approvals, such as consent from you and the state, if required. Reporting fees are not included in the monthly fees that you pay at your service center and will be collected separately by our Compliance Department at the time of the request.
Please contact our Compliance Department at 1-866-385-5900 (select option 6) or email firstname.lastname@example.org Monday-Friday from 7 am – 7 pm CST.
How to use an ignition interlock device
Yes, as long as they are not driving under the influence and are covered by insurance. However, they must provide a breath alcohol test before the vehicle will start and take retests throughout their trip. You should check with your legal advisor for additional guidance on this.
Anyone who drives a vehicle with an interlock device must provide a breath test, even if they are not the owner. If they have a violation, please contact your monitoring authority for guidance.
It depends on your specified legal level. You are required to blow into the interlock mouthpiece, which is directly connected to your vehicle’s ignition system, to test your Breath Alcohol Concentration (BrAC). If your alcohol concentration exceeds your specified legal level, the device temporarily prevents your vehicle from starting.
To make sure that the driver stays sober while driving, you or the driver will have to take a rolling retest at some point during the drive. The rolling retest – also called a “random retest” — occurs at random times throughout your trip. RoadGuard Interlock devices will beep to notify you of a rolling retest and give you a few minutes to stop your vehicle in a safe place and provide the retest.
Some foods, beverages and even alcohol-based mouthwash can cause a failed breath test in some ignition interlock devices. However, RoadGuard Interlock devices minimize this problem because they can tell the difference between breath alcohol and mouth alcohol, such as mouthwash.
Keep products containing alcohol like hand sanitizer, mouthwash, hairspray, perfume, etc. away from the device. Do not consume any food, beverages other than water, or tobacco products within 15 minutes before taking a breath test.
We do not change the standard ignition interlock breath volume setting unless we receive (1) written approval from the court or jurisdiction to lower the breath sample volume or (2) documentation from a licensed physician verifying diminished lung capacity and the need for lowered air volume for a breath sample. In some cases, additional approval from the state authority is also required. Once the required authorization is received, RoadGuard Interlock will lower the volume to the minimum amount sufficient for effective operation of our devices.
Some states or counties require that an interlock device be equipped with a camera. Images these cameras can prove the identity of the person who is providing the breath sample. The camera only takes a picture when the driver provides the breath sample. Since the camera only works when the ignition interlock device is being used, it does not photograph the driver while the vehicle is in operation.
RoadGuard Interlock devices guide you with step-by-step instructions on how to provide a correct breath sample. Once your car is turned on, you just blow in, quickly suck back, and then you are on the road in as little as 10 seconds.
No. While other devices make you breathe and hum in specific patterns, RoadGuard Interlock devices use an easy blow-suck breath pattern for the test. With one of the fastest warm-up times in the industry, our interlock devices get you back on the road in as little as 10 seconds.
With RoadGuard Interlock devices, you won’t have to turn down your music because you can easily see what the device wants you to do next or see any potential problems. If you have difficulty hearing the device notifications, we can add an LED that will provide visual signals. Please contact your technician to see if this feature is available in your area.
No. Once the interlock device is installed in your car, the remote start function will be disabled. Once the interlock device is removed, the remote function will work again.
Ignition interlock device problems
A violation occurs when the interlock device is not used correctly, a test is ignored, or the device is disconnected. All violations are recorded by the device.
Since the penalties and specifications for ignition interlock violations vary from state to state, you should check with your monitoring authority for more information on what is considered a violation.
The penalty for an ignition interlock violation varies from state to state and depends on its severity. Some violations can trigger a temporary lockout, while serious violations like tampering with your device could result in your extended probation period.
Call your local service center and let them know what is happening. Please note the alerts and any other information you see on your device to help your service technician help you with your ignition interlock device problem.
Yes. You should keep smoke and vape away from your interlock device. Although neither smoking nor vaping will cause a false positive, those particles can cause the device to malfunction by damaging the fuel cell sensor.
During a lockout, your car will not start until your device is serviced. Call your local service center and let them know what’s happening.
Interlock device calibration, maintenance and more
RoadGuard Interlock devices must be serviced every 30 to 60 days.
Your RoadGuard Interlock device will remind you of your next service appointment several days in advance.
During each calibration appointment, your RoadGuard Interlock technician will schedule your next service appointment.
To provide accurate results, your interlock device needs regular calibration. During your regular service calls, your service technician will make sure your device is working correctly and download the data from your device.
With RoadGuard Interlock, we get you in and out as quickly as possible. Monitoring and calibration appointments typically take only 15-20 minutes.
Yes, you must document any issues you are having with your vehicle. Let your technician know as soon as possible if there will be a lapse in service or if you have an upcoming appointment. Also, please discuss this with your monitoring authority, so they are also aware.
Your mechanic can perform repairs and maintenance as usual on your vehicle while your RoadGuard Interlock device is installed. However, you need to let your mechanic know you have an ignition interlock device on your vehicle so they can request an access code to bypass breath testing. To request an access code, mechanics must complete the Access Code Request Form. Access codes are dependent on state regulations. Before proceeding, you should check with your service technician to see if access codes are permitted in your state.
If your vehicle’s battery dies or is disconnected, the interlock device will record the event as a potential violation. If you take your vehicle to a repair shop to have the battery recharged or replaced, record the time that the battery died and make sure to keep receipts. If you replace the battery on your own, keep the receipt from the new battery purchase, record the time the battery died and the time your vehicle successfully started.
Whenever you see a notice that your ignition interlock device needs service, you must take your vehicle to a service center within the allotted time. If you don’t, you’ll experience a service lockout and need to call your local service provider for assistance.
In most cases, the interlock device can be unlocked remotely. However, some states require that the vehicle be towed to the service center. Typically, you will have a grace period of a few days to take your device in for service.
Yes. Keeping your appointment is part of your ignition interlock requirement. It’s best to make every appointment. You may be charged anywhere from $20-$40 for a missed appointment.
If you do need to have your children with you during an appointment, they must not be left alone at any time. Our policy requires that any minors stay with their parents during the entire service appointment.
If you have to reschedule an upcoming appointment, please contact your technician as soon as possible and they will help you reschedule. There may be a fee for missed appointments.
Removal of your ignition interlock device
Before scheduling your removal appointment, contact your monitoring authority to confirm the removal. To have the interlock device removed, you must maintain compliance up through the final steps of having us remove it.
Once your requirement period is over, schedule a removal appointment with RoadGuard Interlock by contacting our customer service center. Please make sure you have all the necessary forms, such as the ignition interlock removal form.
If your local authority has given you paperwork to fill out, you must complete it before you come to your appointment. Please make sure you have all the necessary forms, such as the ignition interlock removal form.
No, our qualified technicians are highly trained. Once the ignition interlock device is removed by your service technician, the vehicle will return to the same condition as when we installed it.
Interlock device mandates vary, but you’ll be given a specific length of time that you’ll need to keep the device installed in the vehicle. If you have any questions about your interlock requirement period or removal date, contact your local monitoring authority.
No. Due to the restrictions and laws surrounding the ignition interlock process, the device needs to be removed by experts who will simultaneously download the last set of data. Even if you’ve finished the amount of time, you’re required to keep the device installed, you do still need to go through RoadGuard Interlock to have the device removed.
Removal costs vary from state to state, but you can expect to pay between $50 and $150 to remove the interlock device from your vehicle.
At your removal appointment, we will download the data that we are required to report to the authorities, remove the device, and do the necessary paperwork. The entire start-to-finish process usually takes about 30 minutes.
About RoadGuard Interlock
A RoadGuard Authorized Service Provider is a RoadGuard Interlock partner that is authorized to install, service and remove RoadGuard Interlock devices.
Yes. Our ignition interlock devices are compact, discreet, and easily hidden – so your business remains personal. With the quick-start system, you can confidently transport colleagues, kids, and friends without the lengthy start-up other devices entail. You can trust RoadGuard Interlock to be one of the most reliable ignition interlock companies out there.
With many locations throughout the nation, we are sure you will be able to find a RoadGuard Interlock service center nearby. Click here to location a service center near you and schedule an installation appointment today.
- Ignition interlock device basics
- Cost for ignition interlock devices
- Interlock installation appointments
- What to expect at your ignition interlock installation appointment
- Reporting and monitoring your compliance
- How to use an ignition interlock device
- Ignition interlock device problems
- Interlock device calibration, maintenance and more
- Removal of your ignition interlock device
- About RoadGuard Interlock